Customer Service Coordinator
ZEISS Group
Macquarie Park
5 days ago
Macquarie Park
5 days ago
Customer Service Coordinator
Join ZEISS as a Customer Service Coordinator in Macquarie Park, NSW. This full-time hybrid role involves managing customer calls and emails, scheduling service tickets, and collaborating with field engineers. Requires customer service experience, CRM skills (SAP preferred), and strong communication.
Hybrid
Full-time
Entry Level
CRM
SAP CRM
Salary
Not specified
Core Qualifications
Technical (Must-have)
CRMSAP CRMMicrosoft Officedatabase management
Soft Skills
communicationattention to detailmultitaskingorganisationalinterpersonalself-managementpatienceprofessional telephone manner
Tools (Must-have)
Microsoft OfficeCRM
Preferred Qualifications
Technical (Nice-to-have)
SAP CRM
Tools (Nice-to-have)
SAP CRM
Key Responsibilities
- Answer and manage all incoming calls and emails from customers
- Allocate, schedule, and manage all service tickets
- Quote and seek approval for billable service work
- Manage the Zeiss customer and equipment database in the CRM
- Close collaboration with Field Service Engineers to schedule, manage and close service tickets
Customer ServiceCoordinatorMedical TechnologyHybridSAP CRMMicrosoft OfficeFull-timeMacquarie ParkZEISSAdministrative