Senior Systems Analyst - Atlassian Suite
Xero
Hawthorn
26 Mar 2026
Senior Systems Analyst - Atlassian Suite
Senior Systems Analyst role focused on configuration, administration, and continuous improvement of Xero's Atlassian platform, including Jira, Confluence, and Jira Service Management. The position involves managing environments, workflows, automations, and providing mentorship and escalation support. Requires strong background in Atlassian tools, business requirements gathering, and stakeholder engagement.
Hybrid
Full-time
Senior
Atlassian Platform
Confluence
Salary
Not specified
Core Qualifications
Technical (Must-have)
Atlassian platformConfluenceJiraJira Service ManagementJSMAgile
Soft Skills
analyticalevaluativeproblem-solvingmentoringleadershipcollaborationcustomer-centricstakeholder engagementinfluencecommunication
Tools (Must-have)
Atlassian toolsetConfluenceJiraJira Service Management
Key Responsibilities
- Configuring, administering, and improving Confluence, Jira, and JSM, as well as related integrations
- Managing system environments, workflows, schemes, and automations within the Atlassian platform
- Providing support and mentorship to peers, acting as a point of escalation for system decisions and incidents
- Contributing to the Enterprise Technology practices and standards by creating and maintaining program and team artefacts, such as requirements and process maps
- Engaging with stakeholders and delivery teams to fully understand, document, and communicate processes, workflows, requirements, and solution options
- Analysing work requests, clarifying audiences and intended outcomes, and supporting the Product Manager with delivery planning and backlog prioritisation
Senior Systems AnalystAtlassian SuiteSoftware DevelopmentInformation TechnologyHybridRemoteJiraConfluenceJira Service ManagementAgile