Senior Customer Success Manager, Commercial+

Vanta

Sydney

3 days ago

Sydney

3 days ago

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Senior Customer Success Manager, Commercial+

Vanta is hiring a Senior Customer Success Manager for their Commercial+ segment in Sydney. The role involves guiding customers through security and compliance journeys, driving retention and product adoption. Requires 6+ years of SaaS Customer Success experience and a strategic mindset.

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Hybrid

Full-time

Senior

Customer Success

SaaS

Salary

Not specified

Work Location

Sydney, New South Wales, Australia, AU

Work Model

Hybrid

Experience Required

6 years

Employment Type

Full-time

Experience Level

Senior

Core Qualifications

Technical (Must-have)

Customer SuccessSaaSsecuritycomplianceSOC 2ISO 27001GDPRHIPAARisk Management

Soft Skills

communicationcritical thinkingempathyproblem-solvingself-motivationcuriositycollaborationadaptability

Tools (Must-have)

Catalyst

Preferred Qualifications

Technical (Nice-to-have)

security industrycompliance industry

Key Responsibilities

•Guide customers in Upmarket segment through onboarding, implementation, product adoption, and value-driven success.
•Work with Vanta customers across industries, functions, and stages of their customer journey in a strategic manner.
•Proactively partner with Account Managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities.
•Empower customers to become self-sufficient Vanta champions, solving immediate needs while focusing on long-term success, value realization, and retention.
•Monitor and prioritize book of business based on key indicators of customer health via Catalyst.
•Serve as the point of contact for customers and drive them to specific business outcomes on their timelines.
•Become a product expert on Vanta and how the platform can be used to improve security posture through compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution.
•Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using the platform.
•Partner with CS team to co-create plays to drive engagement across the Vanta customer base.
•Liaise with Support to help quarterback resolutions for customer issues.
•Serve as the voice of customers cross-functionally, providing feedback to Product team and broader business.

Customer SuccessSeniorSaaSsecuritycomplianceSydneyHybridFull-timeVanta

Key Responsibilities

•Guide customers in Upmarket segment through onboarding, implementation, product adoption, and value-driven success.

•Work with Vanta customers across industries, functions, and stages of their customer journey in a strategic manner.

•Proactively partner with Account Managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities.

•Empower customers to become self-sufficient Vanta champions, solving immediate needs while focusing on long-term success, value realization, and retention.

•Monitor and prioritize book of business based on key indicators of customer health via Catalyst.

•Serve as the point of contact for customers and drive them to specific business outcomes on their timelines.

•Become a product expert on Vanta and how the platform can be used to improve security posture through compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution.

•Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using the platform.

•Partner with CS team to co-create plays to drive engagement across the Vanta customer base.

•Liaise with Support to help quarterback resolutions for customer issues.

•Serve as the voice of customers cross-functionally, providing feedback to Product team and broader business.