Senior Strategy & Operations Manager - Earner and Regulatory Ops

Uber

Sydney

3 days ago

Sydney

3 days ago

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Senior Strategy & Operations Manager - Earner and Regulatory Ops

Uber seeks a Senior Strategy & Operations Manager to lead Driver Experience and Regulatory Ops in Sydney, Australia. The role involves building driver engagement strategies, managing regulatory programs, and improving CX for driver-partners. Requires 5+ years experience in strategy, operations, or analytics.

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On-site

Full-time

Senior

SQL

Excel

Salary

Not specified

Work Location

Sydney, New South Wales, Australia, AU

Work Model

On-site

Experience Required

5 years

Employment Type

Full-time

Experience Level

Senior (5+ years)

Core Qualifications

Technical (Must-have)

SQLExcelGoogle Sheets

Soft Skills

communicationproblem solvingdata-driven decision makinganalytical skillsstakeholder managementinitiativeflexibilitycollaborative attitude

Key Responsibilities

•Build Driver experience and engagement strategies to enable higher retention on the platform.
•Lead special projects to improve key aspects of the driver-partner experience.
•Develop data led insights to inform the business on sentiment, emerging issues and engagement.
•Build programs focused on building a sense of community and connection for driver-partners.
•Drive communication strategy to ensure right message at right time to right audience.
•Project management & strategy: prioritise projects and build detailed project plans.
•Improve driver partner customer experience by developing CX strategy and launching product features.
•Be the custodian of driver-partners considering impact of business decisions on their experience.

Senior Strategy & Operations ManagerDriver ExperienceRegulatory OpsEarner OperationsUberSydneyOn-siteFull-timeStrategyOperations

Key Responsibilities

•Build Driver experience and engagement strategies to enable higher retention on the platform.

•Lead special projects to improve key aspects of the driver-partner experience.

•Develop data led insights to inform the business on sentiment, emerging issues and engagement.

•Build programs focused on building a sense of community and connection for driver-partners.

•Drive communication strategy to ensure right message at right time to right audience.

•Project management & strategy: prioritise projects and build detailed project plans.

•Improve driver partner customer experience by developing CX strategy and launching product features.

•Be the custodian of driver-partners considering impact of business decisions on their experience.