Global Brand Customer Success Manager - Rest of EMEA (RoEMEA)
Uber
Amsterdam
3 weeks ago
Global Brand Customer Success Manager - Rest of EMEA (RoEMEA)
Customer Success Manager role focusing on global restaurant partners in RoEMEA. 70% operational health and 30% revenue growth, working with GDP Account Managers across 14 countries.
On-site
Full-time
Mid Level
Data Analysis
Financial Modeling
Salary
Not specified
Core Qualifications
Technical (Must-have)
data analysisfinancial modelingbusiness modelingstakeholder managementnegotiation
Soft Skills
communicationproblem solvingcritical thinkingadaptabilitycoachabilityorganizational skillslistening
Preferred Qualifications
Technical (Nice-to-have)
food deliverythird-party marketplaces
Key Responsibilities
- Build business models and conduct analyses with Ops, Data Science, and Finance
- Develop and execute partnership strategy and hold internal teams accountable to KPIs
- Expand product adoption by communicating value of new products
- Drive operational initiatives with cross-functional teams
- Act as voice of the customer and collaborate with Product, Marketing, Operations, Legal, Finance
- Balance big-picture thinking with attention to detail
- Navigate negotiations and challenging conversations
- Stay informed on industry trends
Customer SuccessRest of EMEAglobal partnershipsfood deliverydata analysisstakeholder managementfull-timeon-site