System Ops Administrator 2
Twilio
Canada (British …
2 weeks ago
Canada (British …
2 weeks ago
System Ops Administrator 2
Twilio seeks a Systems Support Administrator to provide Salesforce support for North America and Latin America Sales organizations. The role requires Salesforce administration expertise and focuses on CPQ, OLM, and multi-instance management. This is a remote position based in Canada.
On-site
Full-time
Mid Level
Salesforce
Salesforce CPQ
Salary
Not specified
Core Qualifications
Technical (Must-have)
SalesforceSalesforce CPQSalesforce Revenue CloudSalesforce BillingApexSOQLERP integrationsSales Cloud
Soft Skills
analyticalproblem-solvingcommunication
Tools (Must-have)
Salesforce
Preferred Qualifications
Technical (Nice-to-have)
Salesforce CPQ Specialist certificationRevenue CloudBillingERP integrationsApexFlowSOQL
Key Responsibilities
- Manage Salesforce user setup, roles, profiles, permissions, and security settings.
- Oversee Salesforce case management, ensuring SLAs and response times are met.
- Maintain page layouts, workflows, validation rules, and approval processes.
- Serve as the escalation point for advanced Salesforce user requests.
- Troubleshoot and resolve CPQ and multi-instance Salesforce issues.
- Configure and maintain Salesforce CPQ (catalogs, pricing, discounting, approvals).
- Support OLM processes including orders, renewals, cancellations, and billing triggers.
- Ensure synchronization of Salesforce data with ERP/Billing systems.
- Collaborate with Sales Ops, Finance, IT, and Product teams.
- Recommend process automation and continuous improvement.
- Support UAT, deployments, and develop user training materials.
SalesforceSystems Support AdministratorCPQOLMremoteCanadaFull-timeInformation Technology