Counsel, Policy Manager

Twilio

Australia

3 days ago

Australia

3 days ago

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Counsel, Policy Manager

Twilio is seeking a Counsel, Policy Manager for the APJ region, based remotely in Australia. This role involves leading regulatory advisory workstreams, partnering with cross-functional teams, and managing compliance obligations in telecommunications and technology. The ideal candidate has 6-8 years PQE, experience in law or policy in APJ jurisdictions, and strong organizational skills.

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Remote

Full-time

Mid Level

Airtable

Salary

Not specified

Work Location

Australia, AU

Work Model

Remote

Experience Required

8 years

Employment Type

Full-time

Experience Level

6-8 years PQE

Core Qualifications

Soft Skills

collaborative spiritcritical thinkinggood judgmentorganizational skillsinfluencepersuasion

Tools (Must-have)

Airtable

Key Responsibilities

•Own and drive regulatory advisory workstreams, providing strategic guidance on how evolving laws impact Twilio’s products, services, marketing initiatives, and customer communications.
•Partner closely with Product, Engineering, Commercial, and Go-To-Market teams to assess risk, shape compliant approaches, and help teams ship with confidence.
•Lead proactive regulatory projects, identifying upcoming reforms, planning for change, and helping the business prepare for new requirements with clear, actionable plans.
•Provide support across additional practice areas as needed, including cyber and privacy workstreams, and reviewing, drafting, and supporting a broad range of regional priorities.
•Deliver advice in a way that is concise and usable for non-legal stakeholders, helping leaders understand the practical “what to do next” rather than receiving long-form memos.
•Instruct and manage external counsel when required, including scoping work, managing timelines, and supporting budget discipline.
•Help improve how the legal function scales, contributing to templates, self-serve guidance, managing administration and process improvements, and leveling up legal operations to create leverage for the team.
•Build strong internal relationships and become a trusted business partner who can influence, persuade, and align stakeholders on sound, pragmatic legal outcomes.
•Proactively monitor regulatory developments and maintain accurate updates in internal systems like Airtable.

LegalPolicyComplianceRegulatoryTelecommunicationsAPJRemoteCounselPolicy ManagerTwilio

Key Responsibilities

•Own and drive regulatory advisory workstreams, providing strategic guidance on how evolving laws impact Twilio’s products, services, marketing initiatives, and customer communications.

•Partner closely with Product, Engineering, Commercial, and Go-To-Market teams to assess risk, shape compliant approaches, and help teams ship with confidence.

•Lead proactive regulatory projects, identifying upcoming reforms, planning for change, and helping the business prepare for new requirements with clear, actionable plans.

•Provide support across additional practice areas as needed, including cyber and privacy workstreams, and reviewing, drafting, and supporting a broad range of regional priorities.

•Deliver advice in a way that is concise and usable for non-legal stakeholders, helping leaders understand the practical “what to do next” rather than receiving long-form memos.

•Instruct and manage external counsel when required, including scoping work, managing timelines, and supporting budget discipline.

•Help improve how the legal function scales, contributing to templates, self-serve guidance, managing administration and process improvements, and leveling up legal operations to create leverage for the team.

•Build strong internal relationships and become a trusted business partner who can influence, persuade, and align stakeholders on sound, pragmatic legal outcomes.

•Proactively monitor regulatory developments and maintain accurate updates in internal systems like Airtable.