Senior Customer Service Representative
Toll Group
Eastern Creek
3 days ago
Eastern Creek
3 days ago
Senior Customer Service Representative
Toll Group seeks a Senior Customer Service Representative for its Healthcare division in Eastern Creek, NSW. The role leads day-to-day customer service for commercial healthcare accounts, providing frontline leadership, managing escalations, and coordinating across teams. Requires 5+ years customer service experience and ERP/CRM proficiency.
On-site
Full-time
Senior
SAP
JDA
Salary
Not specified
Core Qualifications
Technical (Must-have)
SAPJDASalesforceGenesys
Soft Skills
leadershipcoachingcommunicationproblem solvingattention to detail
Preferred Qualifications
Tools (Nice-to-have)
ERP systemsCRM systems
Key Responsibilities
- Provide day-to-day leadership, coaching and direction to Commercial Customer Service team members.
- Allocate daily workload across the team, monitor queue performance, and ensure priorities are managed.
- Act as the first point of escalation for Commercial Customer Service team members.
- Support onboarding, training, process adherence and knowledge uplift.
- Monitor individual and team performance, providing feedback and support.
- Oversee end-to-end order management, ensuring accurate processing and timely fulfilment.
Senior Customer ServiceHealthcareLogisticsSupply ChainERPCRMSAPCoachingOrder ManagementEscalation Management