Ocean Freight Customer Service Representative
Toll Group
Mascot
2 days ago
Ocean Freight Customer Service Representative
Toll Global Forwarding seeks an Ocean Freight Customer Service Representative to manage ocean freight shipments, provide documentation, and coordinate with teams. The role requires 2+ years of ocean freight experience, proficiency in CargoWise One, and strong communication skills. Based in multiple Australian locations, this is a full-time on-site position.
On-site
Full-time
Mid Level
Ocean Freight Operations
CargoWise One
Salary
Not specified
Core Qualifications
Technical (Must-have)
ocean freight operationsCargoWise OneMicrosoft Office
Soft Skills
communicationorganizationaltime managementdetail-orientedcustomer-focusedteamwork
Tools (Must-have)
CargoWise OneMicrosoft Office
Preferred Qualifications
Technical (Nice-to-have)
air freight processesfreight systems
Key Responsibilities
- Act as the first point of contact for customer enquiries and provide shipment updates.
- Support ocean freight operations, including shipment processing and documentation.
- Maintain accurate shipment records in CargoWise One (CW1).
- Coordinate with internal teams to meet service and delivery requirements.
- Assist with cargo pick‑up, delivery, invoicing, and related administrative tasks.
- Ensure regulatory compliance, escalate issues as required, and collaborate to meet service standards.
Ocean FreightCustomer ServiceLogisticsCargoWise OneFull-timeOn-siteAustralia