Admin and Customer Service Officer
Toll Group
Melbourne
1 week ago
Admin and Customer Service Officer
Admin and Customer Service Officer needed for Toll Group's Defence logistics operations in Melbourne. This on-site full-time role involves administrative support, customer service, and document management. Requires 3+ years experience, Microsoft Office proficiency, and Australian Citizenship with eligibility for Defence security clearance.
On-site
Full-time
Mid Level
Microsoft Office Suite
SharePoint
Salary
Not specified
Core Qualifications
Technical (Must-have)
Microsoft Office SuiteSharePointERPWMSISO9001 Quality Management Systemdocument control systems
Soft Skills
communicationorganizationprioritizationconfidentialityaccuracyprofessionalismteamwork
Tools (Must-have)
ExcelWordOutlookSharePoint
Key Responsibilities
- Coordinate and deliver day-to-day administrative and customer service support to operational teams
- Maintain accurate records, forms, registers, and databases in line with contract and audit requirements
- Provide frontline customer service support for inbound enquiries, complaints, and order tracking requests
- Generate standard reports and assist in preparation of formal documentation (e.g. meeting packs, activity trackers, KPI reporting inputs)
- Follow defined procedures for document control, data entry, and query management, escalating where necessary
AdminCustomer ServiceDefenceLogisticsMelbourneOn-siteFull-timeMicrosoft OfficeDocument ControlAustralian Citizenship