Senior Client Operations Specialist (Promotions)

TMGM

Sydney

3 weeks ago

Sydney

3 weeks ago

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Senior Client Operations Specialist (Promotions)

TMGM is seeking a Senior Client Operations Specialist (Promotions) to manage and execute promotional campaigns for CFD trading operations. The role involves campaign execution, compliance, platform coordination, and QA process improvement. Requires at least 2 years of operations experience in the CFD or financial industry.

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Hybrid

Full-time

Mid Level

Microsoft Office

Excel

Salary

Not specified

Work Location

Sydney, New South Wales, Australia, AU

Work Model

Hybrid

Experience Required

2 years

Employment Type

Full-time

Experience Level

At least 2 years of experience in an operations team within the CFD industry or other financial industries is preferred.

Core Qualifications

Technical (Must-have)

Microsoft OfficeExcel

Soft Skills

project managementattention to detailquick learnerteam playerbilingual

Tools (Must-have)

CRM toolspromotion enginesbackend dashboards

Key Responsibilities

•Coordinate end-to-end execution of promotions and campaigns (e.g. deposit bonuses, trading competitions, referral programs)
•Work closely with Marketing, CRM, Compliance teams
•Prepare campaign briefs and T&C
•Ensure all promotions comply with local regulatory requirements and internal company policies
•Liaise with compliance teams for promotional approvals
•Maintain accurate promotion records, including T&Cs, logs, and internal trackers
•Use CRM tools, promotion engines, and backend dashboards to set up and monitor campaigns
•Collaborate with Tech/Dev teams to test and QA promotional mechanics before go-live
•Conduct QA reviews to ensure eligibility criteria and CRM configurations align with promotion rules
•Generate detailed QA reports highlighting key findings, pass/fail rates, rule violations, and process inefficiencies
•Contribute to improvement of promotions workflows, approval timelines, and automation

Senior Client Operations SpecialistPromotionsFinancial ServicesCFDQuality AssuranceHybridSydneyFull-time

Key Responsibilities

•Coordinate end-to-end execution of promotions and campaigns (e.g. deposit bonuses, trading competitions, referral programs)

•Work closely with Marketing, CRM, Compliance teams

•Prepare campaign briefs and T&C

•Ensure all promotions comply with local regulatory requirements and internal company policies

•Liaise with compliance teams for promotional approvals

•Maintain accurate promotion records, including T&Cs, logs, and internal trackers

•Use CRM tools, promotion engines, and backend dashboards to set up and monitor campaigns

•Collaborate with Tech/Dev teams to test and QA promotional mechanics before go-live

•Conduct QA reviews to ensure eligibility criteria and CRM configurations align with promotion rules

•Generate detailed QA reports highlighting key findings, pass/fail rates, rule violations, and process inefficiencies

•Contribute to improvement of promotions workflows, approval timelines, and automation