Community Support Specialist
The Social Hub (B Corp™)
Amsterdam
3 days ago
Community Support Specialist
Community Support Specialist needed for TSH's hybrid hospitality brand. You will drive guest satisfaction and commercial results across all contact channels. Requires 1-2 years customer service experience and fluency in English plus Italian or Dutch.
Hybrid
Full-time
Entry Level
Hotel Management Systems (Mews)
Salesforce
Salary
Not specified
Core Qualifications
Technical (Must-have)
Hotel Management Systems (Mews)Salesforce
Soft Skills
guest-orientedservice-orientedteam playerproblem-solvingattention to detailmulti-taskingadaptabilitycan-do attitudesales drivencommercially aware
Tools (Must-have)
MewsSalesforce
Key Responsibilities
- Support guest-experience via various channels to meet & exceed needs
- Execute processes involving guest requests, reservations, administrative tasks, privacy requirements
- Work with Hotel Management Systems (Mews), Salesforce and other main systems
- Advise guests about TSH services and products
- Proactively recognize community & build direct relations
- Respond to inquiries via email, telephone and other channels
- Resolve guest challenges & complaints efficiently
- Drive guest experience and commercial results; reach/overperform on KPI's
- Identify new guest experience opportunities
- Make upsell and cross-sell recommendations
Community SupportGuest ServicesHospitalityCustomer ServiceAmsterdamHybridFull-timeB CorpMewsSalesforce