Workforce Effectiveness Lead

The Salvation Army Australia

Blackburn

2 days ago

Blackburn

2 days ago

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Workforce Effectiveness Lead

A 12-month fixed term contract for a Workforce Effectiveness Lead at Salvos Stores in Blackburn, Victoria. The role leads operational improvement initiatives, develops procedures and guides, coordinates a small team, and works with various stakeholders to simplify frontline ways of working. Hybrid working arrangements are available.

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Hybrid

Contract

Senior

Salary

Not specified

Work Location

Blackburn, Victoria, Australia, AU

Work Model

Hybrid: flexible hybrid working arrangements in Blackburn, Melbourne

Employment Type

Full time, fixed term, 12 month contract

Experience Level

Mid-Senior level

Contract Length

12 months

Core Qualifications

Soft Skills

stakeholder engagementinfluencealignmentexpectation managementcoachingquality assurancecommunication

Preferred Qualifications

Tools (Nice-to-have)

workflow toolscollaboration toolsknowledge management tools

Key Responsibilities

•Lead Workforce Effectiveness initiatives by developing clear, practical operational guidance for stores (SOPs, step guides, quick reference guides, forms and templates)
•Identify improvement opportunities to simplify ways of working through frontline feedback and operational insights
•Oversee governance and lifecycle management of operational materials including ownership, review cycles, version control, publishing and archiving
•Support the development of a structured, user-friendly Knowledge Hub
•Ensure content is consistent, searchable and fit for future digital/AI use
•Pilot and refine improvements, driving continuous enhancement
•Enable smooth implementation through simple, practical guidance and engagement
•Monitor and report on progress, risks and resource needs

Workforce EffectivenessOperational ImprovementRetailNon-profitSalvos StoresContractHybridMelbourneProcess ImprovementKnowledge Management

Key Responsibilities

•Lead Workforce Effectiveness initiatives by developing clear, practical operational guidance for stores (SOPs, step guides, quick reference guides, forms and templates)

•Identify improvement opportunities to simplify ways of working through frontline feedback and operational insights

•Oversee governance and lifecycle management of operational materials including ownership, review cycles, version control, publishing and archiving

•Support the development of a structured, user-friendly Knowledge Hub

•Ensure content is consistent, searchable and fit for future digital/AI use

•Pilot and refine improvements, driving continuous enhancement

•Enable smooth implementation through simple, practical guidance and engagement

•Monitor and report on progress, risks and resource needs