Customer Service Team Leader
The Good Guys
Queensland
1 week ago
Queensland
1 week ago
Customer Service Team Leader
The Good Guys is hiring a Customer Service Team Leader to supervise store operations in Queensland, Australia. The role involves coaching teams, managing multi-channel fulfilment, resolving customer queries, and ensuring compliance in a fast-paced retail environment.
On-site
Full-time
Entry Level
Salary
Not specified
Core Qualifications
Soft Skills
Customer FocusDrives ResultsDevelops TalentCoachingCollaborationCommunicationProblem Solving
Key Responsibilities
- Develop the knowledge and capability of the operations team using the coaching model and development framework
- Supervise effective and efficient administration process and systems, ensuring compliance to core policy and standard procedures
- Support the Management team to ensure administrative activities meet compliance and legislative requirements, with emphasis on Safety
- Manage multi-channel fulfilment in line with procedures, including online, commercial and click & collect orders
- Work collaboratively as part of a team in delivering a positive store and channel experience for the customer and effectively resolve customer complaints and queries
- Contribute to The Good Guys brand and store experience through quality merchandising, instore marketing and presentation
- Build and maintain effective working relationships with internal and external stakeholders
- Continuously improve skills and knowledge through available online platforms and development opportunities
Customer ServiceRetailTeam LeaderCoachingOperationsMulti-channel fulfilmentComplianceQueenslandOn-siteFull-time