Senior Customer Success Manager

TELUS Health

Melbourne

2 weeks ago

Melbourne

2 weeks ago

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Senior Customer Success Manager

Senior Customer Success Manager to manage enterprise-level clients in Health and Human Services industry. Requires 5+ years experience, strategic C-suite relationship building, and driving revenue growth. Fully remote role based in Australia for TELUS Health.

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Remote

Full-time

Senior

CRM

Salesforce

Salary

Not specified

Work Location

Melbourne, Victoria, Australia, AU

Work Model

Remote

Experience Required

5 years

Employment Type

Full-time

Experience Level

Senior

Contract Length

12 months

Core Qualifications

Soft Skills

strategic thinkingexecutive presencecommunicationinterpersonal skillsresilienceadaptabilityconsultative approachinfluencerelationship managementnegotiation

Tools (Must-have)

CRMSalesforceMicrosoft Office Suite

Key Responsibilities

•Serve as primary strategic advisor and point of contact for enterprise accounts
•Build and maintain executive-level relationships with C-suite decision-makers
•Conduct regular strategic business reviews and quarterly planning sessions
•Drive upsell of premium services including onsite counselling, critical incident management, assessments, flu vaccination, health checks, and bespoke wellness solutions
•Identify and pursue service expansion opportunities and strategic partnerships
•Manage complex contract renewals and negotiations
•Prepare and issue strategic reports, outcome analyses, and ROI summaries
•Coordinate executive-level orientations and program launches
•Maintain accurate records in CRM system
•Ensure compliance with contractual obligations
•Serve as internal advocate for enterprise clients
•Identify and mitigate account risk through proactive relationship management

Senior Customer Success ManagerHealth and Human ServicesEnterpriseRemoteFull-timeTELUS HealthAccount ManagementUpsellingEAPAustralia

Key Responsibilities

•Serve as primary strategic advisor and point of contact for enterprise accounts

•Build and maintain executive-level relationships with C-suite decision-makers

•Conduct regular strategic business reviews and quarterly planning sessions

•Drive upsell of premium services including onsite counselling, critical incident management, assessments, flu vaccination, health checks, and bespoke wellness solutions

•Identify and pursue service expansion opportunities and strategic partnerships

•Manage complex contract renewals and negotiations

•Prepare and issue strategic reports, outcome analyses, and ROI summaries

•Coordinate executive-level orientations and program launches

•Maintain accurate records in CRM system

•Ensure compliance with contractual obligations

•Serve as internal advocate for enterprise clients

•Identify and mitigate account risk through proactive relationship management