Client Care Counsellor
TELUS Health
Melbourne
4 days ago
Client Care Counsellor
TELUS Health seeks a compassionate Client Care Counsellor to provide crisis counselling via telephone and chat. The role requires 2+ years of counselling experience, risk assessment skills, and professional registration. This hybrid/remote position is based in Melbourne, Victoria, Australia.
Hybrid
Full-time
Entry Level
Risk Assessment
Crisis Intervention
Salary
Not specified
Core Qualifications
Technical (Must-have)
risk assessmentcrisis interventioncounselling
Soft Skills
compassioncommunicationproblem-solvingcalm under pressure
Tools (Must-have)
telephonechat
Preferred Qualifications
Technical (Nice-to-have)
employee assistance programs knowledgeAustralian mental health resources
Key Responsibilities
- Provide immediate telephone crisis counselling and interventions to employees and family members
- Deliver immediate management consultation to key employees
- Provide immediate information and support for trauma or workplace intervention requests
- Respond to warm transfers of clients requesting to speak with a Counsellor upon initial contact
- Identify presenting problems and determine appropriate service response levels
- Assess client needs and provide telephone counselling when clients are not prepared to accept referrals or book appointments
- Support both individual employees and managers seeking assistance
- Manage high call volumes and chat sessions discussing mental health symptoms and life circumstances
- Offer counselling strategies and information to anyone reaching out for support
Client Care Counsellorcrisis counsellingEAPmental healthhybridMelbourneAustraliahealth and human services