Operations Support Officer

Team Global Express

Port Melbourne

1 week ago

Port Melbourne

1 week ago

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Operations Support Officer

Team Global Express seeks an Operations Support Officer for permanent, full-time, on-site work in Port Melbourne. The role involves coordinating daily transport operations, customer bookings, fleet dispatch, and compliance. Requires transport/logistics experience and strong organizational skills.

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On-site

Full-time

Entry Level

Salary

Not specified

Work Location

Port Melbourne, Victoria, Australia, AU

Work Model

On-site

Employment Type

Full-time

Experience Level

Not Applicable

Core Qualifications

Soft Skills

communicationstakeholder managementorganizationalattention to detailproblem solvingproactivecustomer focusteam focusautonomouscollaborative

Key Responsibilities

•Act as a first point of contact for customer bookings and operational enquiries
•Coordinate and support daily transport and dispatch activities
•Ensure permanent driver runs are allocated daily with backup coverage in place
•Monitor fleet capacity and assist with additional vehicle requirements
•Maintain strong communication with drivers, customers, and operational teams
•Proactively follow up on deliveries and pickups to ensure service commitments are achieved
•Update and manage driver hours, waiting times, and operational adjustments
•Support compliance activities relating to CoR, fatigue management, OH&S, and road safety
•Assist with safe driving plan creation and audits for regional deliveries
•Complete and validate customer KPI reporting
•Investigate and assist in resolving pay and charge queries
•Support MDT troubleshooting and operational driver support
•Assist with driver onboarding, training, and operational compliance activities
•Support incident reporting and safety investigations where required
•Participate in operational improvement initiatives and fleet audits
•Ensure fleet compliance targets are maintained above required standards

Operations Support OfficerTransportLogisticsFleetDispatchComplianceCourierPort MelbourneFull-timeOn-site

Key Responsibilities

•Act as a first point of contact for customer bookings and operational enquiries

•Coordinate and support daily transport and dispatch activities

•Ensure permanent driver runs are allocated daily with backup coverage in place

•Monitor fleet capacity and assist with additional vehicle requirements

•Maintain strong communication with drivers, customers, and operational teams

•Proactively follow up on deliveries and pickups to ensure service commitments are achieved

•Update and manage driver hours, waiting times, and operational adjustments

•Support compliance activities relating to CoR, fatigue management, OH&S, and road safety

•Assist with safe driving plan creation and audits for regional deliveries

•Complete and validate customer KPI reporting

•Investigate and assist in resolving pay and charge queries

•Support MDT troubleshooting and operational driver support

•Assist with driver onboarding, training, and operational compliance activities

•Support incident reporting and safety investigations where required

•Participate in operational improvement initiatives and fleet audits

•Ensure fleet compliance targets are maintained above required standards