Insurance Claims Officer
Team Global Express
Melbourne
6 days ago
Insurance Claims Officer
Team Global Express seeks a detail-focused Insurance Claims Officer to manage the full claims lifecycle, investigate incidents, and collaborate with internal teams to ensure timely resolutions and compliance. The role requires strong analytical skills, experience with claims systems, and knowledge of legal frameworks in a hybrid environment.
Hybrid
Full-time
Mid Level
Insurance Claims Processes
Claims Systems
Salary
Not specified
Core Qualifications
Technical (Must-have)
insurance claims processesclaims systemsMicrosoft OfficeExcelWordPowerPointincident investigationlegal frameworksQCATVCAT
Soft Skills
communicationnegotiationattention to detailanalytical thinkingprioritizationproblem solving
Tools (Must-have)
Claims RegisterMicrosoft Office
Key Responsibilities
- Manage and process insurance claims from initiation through to resolution
- Investigate claims thoroughly, gathering documentation and maintaining accurate records in the Claims Register
- Partner with Finance, Security, and Group Insurance teams to support reporting and analysis
- Assess claims for validity and coverage, and negotiate outcomes where appropriate
- Support legal processes, including investigations and preparation for potential litigation
- Deliver training and guidance to internal teams to enhance claims handling capability
- Assist with monthly provisioning and end-of-month reporting requirements
- Identify trends, risks, and opportunities to improve processes and reduce claim costs
- Provide a high standard of service to both internal stakeholders and external partners
Insurance ClaimsClaims OfficerHybridMelbourneLogisticsTeam Global ExpressFull-timeFinance