Customer Success Partner
Team Global Express
Melbourne Airpor…
2 days ago
Melbourne Airpor…
2 days ago
Customer Success Partner
We are looking for a commercially minded Customer Success Partner to support the growth and retention of key Freight customers across the TGE network. In this fast-paced role, you will drive service excellence, manage escalations, deliver customer insights and help ensure our customers experience seamless freight solutions every day. The role is based on-site at Melbourne Airport, Victoria, Australia.
On-site
Full-time
Entry Level
Excel
CRM Systems
Salary
Not specified
Core Qualifications
Soft Skills
communicationstakeholder managementhighly organisedcustomer-focusedproactivesolutions drivenproblem solvingrelationship building
Tools (Must-have)
ExcelCRM systems
Key Responsibilities
- Partner closely with Sales and Operations to support major Freight customers
- Monitor and report on service performance, DIFOT and customer KPIs
- Manage customer escalations and drive timely resolutions
- Identify trends and opportunities to improve customer experience and retention
- Support the sales team to achieve growth and service outcomes
- Create & present Monthly & Quarterly PowerPoint presentations for delivery performance
Customer Success PartnerTruck TransportationLogisticsFreightFull-timeOn-siteMelbourne AirportCustomer SuccessAccount ManagementSales Support