Customer Service Representative
Team Global Express
Sydney
1 week ago
Customer Service Representative
Team Global Express seeks a customer-focused Customer Service Representative for their Eastern Creek location. The role involves tracking consignments, resolving freight enquiries, and coordinating with operations teams to ensure high service levels in a fast-paced transport environment.
On-site
Full-time
Entry Level
Customer Service
Communication
Salary
Not specified
Core Qualifications
Technical (Must-have)
Customer serviceCommunicationProblem-solvingMultitaskingAttention to detailOrganisational skillsData entry
Soft Skills
Customer serviceCommunicationProblem-solvingMultitaskingTeamworkAdaptabilityProfessionalism
Tools (Must-have)
CSR systemInternal systems
Key Responsibilities
- Track consignments daily to minimise service failures
- Prepare and process consignment documentation including batching, scanning, imaging, and POD verification
- Complete accurate data entry of Proof of Deliveries into internal systems
- Communicate proactively with customers regarding delivery updates and service issues
- Investigate delivery discrepancies and provide suitable recovery solutions
- Respond to customer enquiries within agreed timeframes
- Build strong customer relationships through regular communication and support
- Liaise with operations and dispatch teams to resolve ongoing service issues
- Maintain accurate records of incidents, enquiries, and resolutions within the CSR system
- Conduct customer surveys and assist with customer training where required
- Report system or equipment issues promptly
- Participate in ongoing training and coaching sessions
Customer Service RepresentativeTruck TransportationFull-timeOn-siteSydneyLogisticsCustomer supportFreightConsignment trackingTeam Global Express