Marketing Specialist, Customer Experience & Retention
TAL Australia
Sydney
3 days ago
Marketing Specialist, Customer Experience & Retention
TAL is seeking a Marketing Specialist for Customer Experience & Retention to design and deliver customer campaigns that improve experience, retention, and commercial outcomes. The role requires hands-on campaign delivery experience and a customer-first mindset. This is a hybrid, full-time position based in Sydney or Melbourne, Australia.
Hybrid
Full-time
Entry Level
Salary
Not specified
Core Qualifications
Soft Skills
organisationalproject ownershipcustomer-first mindsetcollaborativecommunicationcuriousadaptable
Key Responsibilities
- Own end-to-end customer campaigns that improve experience, retention and commercial outcomes
- Turn customer insight and data into targeted strategies that reduce lapses and build loyalty
- Increase digital and self-service adoption by simplifying customer journeys and communications
- Lift customer advocacy by delivering initiatives that measurably improve NPS
- Partner with stakeholders to deliver integrated campaigns with clear value and impact
- Evaluate and optimise campaigns to ensure strong return on effort and continuous improvement
MarketingCustomer ExperienceRetentionInsuranceCampaign ManagementCustomer JourneyNPSDigital AdoptionHybridFull-time