Head of Claims Recovery & Support Services
TAL Australia
Sydney
6 days ago
Head of Claims Recovery & Support Services
TAL seeks a Head of Recovery Support to lead a market-leading recovery strategy, orchestrate partnerships, and drive customer outcomes. The role requires experience in life insurance or health/rehabilitation sectors and strong leadership skills.
Hybrid
Full-time
Entry Level
Life Insurance
Claims
Salary
Not specified
Core Qualifications
Technical (Must-have)
Life InsuranceClaimsDigital initiativesData-led insights
Soft Skills
LeadershipCommunicationStrategic thinkingCollaborationCommercial thinking
Key Responsibilities
- Lead and execute a market-leading Recovery strategy that elevates TAL's Health for Life proposition and customer impact
- Orchestrate strategic partnerships to deliver innovative, outcome-driven recovery solutions at scale
- Harness data-led insights to continuously enhance customer outcomes and shape enterprise decision-making
- Establish robust performance frameworks to maximise program effectiveness, ROI and partner accountability
- Position TAL as an industry leader through thought leadership, external engagement and innovation in recovery support
- Drive enterprise integration of recovery services within claims to enable seamless, high-quality customer experiences
InsuranceManagementRecovery SupportClaimsLeadershipHybridSydneyMelbourneBrisbaneFull-time