Head of Claims Recovery & Support Services
TAL Australia
Sydney
3 days ago
Head of Claims Recovery & Support Services
TAL seeks a Head of Claims Recovery & Support Services to lead a market-leading recovery strategy, drive innovation, and improve customer outcomes. This hybrid role requires enterprise program leadership, life insurance knowledge, and people management skills. Based in Sydney, Melbourne, or Brisbane.
Hybrid
Full-time
Director
Life Insurance
Claims Management
Salary
Not specified
Core Qualifications
Technical (Must-have)
Life InsuranceClaims ManagementDigital InitiativesData Analysis
Soft Skills
LeadershipStrategic ThinkingCommercial AcumenCommunicationCollaboration
Key Responsibilities
- Lead and execute a market-leading Recovery strategy that elevates TAL’s Health for Life proposition and customer impact
- Orchestrate strategic partnerships to deliver innovative, outcome-driven recovery solutions at scale
- Harness data-led insights to continuously enhance customer outcomes and shape enterprise decision-making
- Establish robust performance frameworks to maximise program effectiveness, ROI and partner accountability
- Position TAL as an industry leader through thought leadership, external engagement and innovation in recovery support
- Drive enterprise integration of recovery services within claims to enable seamless, high-quality customer experiences
Head of Claims RecoveryLife InsuranceClaimsRecovery SupportDirectorHybridSydneyMelbourneBrisbane