Post Production Support Specialist, AVP
State Street
Melbourne
1 week ago
Post Production Support Specialist, AVP
Post Production Support Specialist for Charles River Development, part of State Street, supporting clients post-implementation of the Charles River Investment Management Solution. Requires 5-10 years financial industry experience with investment management systems, strong asset class knowledge, and technical skills including SQL and FIX.
On-site
Full-time
Senior
SQL
FIX
Salary
Not specified
Core Qualifications
Technical (Must-have)
SQLFIXCRIMS
Soft Skills
customer servicetime managementproblem solvinganalytical skillscommunicationrelationship buildingteamworkcustomer driven
Preferred Qualifications
Technical (Nice-to-have)
order management and compliance systemreporting tools
Key Responsibilities
- Analyze and evaluate requirements issues while providing product expertise and guidance throughout the post go-live journey
- Educate customers on the methodologies and functionality provided by CRIMS
- Advise on best practices regarding the implementation and operation of Charles River solutions and services
- Evaluate customer requirements to identify potential enhancements to Charles River solutions and services
- Document and communicate product improvements as part of customer-specific requirements or in response to trends in the marketplace
- Maintain a client issues list and status reporting
- Train users on existing workflows
- Gather requirements for new asset classes, security types and/or business line
- Contribute to software quality by clearly communicating defects to Client Support and Product Management
- Support the defect resolution process by providing clear descriptions of defects and validating the resulting fixes
- Identify errors and mistakes in documentation and suggest corrections and improvements
Post Production SupportAVPFinancial ServicesInvestment ManagementCRDState StreetSQLFIXCustomer ServiceMelbourne