L2 Systems Analyst, SaaS Operations, Officer
State Street
Melbourne
1 week ago
L2 Systems Analyst, SaaS Operations, Officer
The L2 Systems Analyst is a client-facing role responsible for managing Charles River IMS production systems for Asia Pacific clients in a SaaS/Managed Services environment. The position requires expertise in financial investment management systems and database administration.
On-site
Full-time
Senior
Charles River IMS
MS SQL Server
Salary
Not specified
Core Qualifications
Technical (Must-have)
Charles River IMSMS SQL ServerOracleSybasedatabase administrationXMLjob scheduling softwaresystem monitoring software
Soft Skills
customer servicetechnical troubleshootinginterpersonal skillsverbal communicationwritten communication
Preferred Qualifications
Technical (Nice-to-have)
serversoperating systemsnetworksscriptingprogramming languagesdisaster recovery/business continuity
Key Responsibilities
- Client assistance in optimal use of the system
- User administration/privileges
- Parameter configuration changes
- System availability
- Application and database performance tuning
- Daily operational processing monitoring and support
- Charles River IMS and database software patches
- Charles River IMS version upgrades
- Assistance with problem support and resolution
- Business Continuity/Disaster Recovery assistance
- Working with Charles River colleagues to smoothly transition new Clients to production operation
- Working with vendors as partners to deliver a tightly integrated, seamless service
- Participation in development and ongoing refinement of services
- Participation in investigation, implementation, and operation of 3rd party tools
- Periodic out of hours support
L2 Systems AnalystSaaS OperationsCharles River IMSFinancial ServicesInvestment ManagementDatabase AdministrationAsia PacificState Street