Service Delivery Team Leader
Silverchain Group
Adelaide
1 week ago
Service Delivery Team Leader
Silverchain is seeking a Service Delivery Team Leader to support and develop a large team of community workers providing in-home services to aged care clients in Adelaide metro. The role is full-time, hybrid, and requires previous experience in the community/aged care industry.
Hybrid
Full-time
Mid Level
Salary
Not specified
Core Qualifications
Soft Skills
coachingteam leadershipcommunicationinterpersonal skillstime managementproblem-solvingstakeholder engagement
Key Responsibilities
- Provide coaching, leadership, and direction to the team to achieve exceptional client service for aged care clients.
- Develop staff at all stages including recruitment, induction, buddy runs, and support safety and well-being initiatives.
- Perform administrative tasks such as payroll, timesheets, and invoices.
- Mentor team members to drive positive change and ensure compliance.
- Work with Human Resources to manage employee-related matters.
- Collaborate with multiple departments and stakeholders.
- Conduct 1-on-1s, group meetings, and in-field assessments.
- Rotate within the Contact Centre, answering calls from field workers.
Service DeliveryTeam LeaderAged CareCommunity CareHybridFull-timeLeadershipCoachingSilverchain