Service Delivery Team Leader

Silverchain Group

Gosford

4 days ago

Gosford

4 days ago

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Service Delivery Team Leader

Silverchain seeks a Service Delivery Team Leader to coach and support a team of community workers providing in-home services to aged care clients on the Central Coast. The role involves mentoring, performance management, recruitment, and administrative tasks, requiring experience in the community/aged care industry and people leadership skills.

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Hybrid

Full-time

Mid Level

Salary

Not specified

Work Location

Gosford, New South Wales, Australia, AU

Work Model

Hybrid: most time on the road with the team, work from home when required, occasional travel to Bella Vista office in Sydney

Employment Type

Full-time permanent

Experience Level

Team Leader (requires previous management experience in Community/Aged Care)

Core Qualifications

Soft Skills

coachingpeople leadershipinterpersonal skillscommunicationtime managementproblem-solvingstakeholder engagementcompliance focussafety focuscustomer satisfaction focus

Key Responsibilities

•Provide coaching, leadership and direction to the team to achieve exceptional client service for aged care clients.
•Develop staff at all stages including recruitment, induction, buddy runs and actively support safety and well-being initiatives.
•Perform a range of administrative tasks such as payroll, timesheets, and invoices.
•Mentor team members to drive positive change and ensure compliance is maintained throughout the team.
•Work closely with the Human Resources team to manage and escalate employee-related matters.
•Collaborate with multiple departments and stakeholders.
•Hybrid role, working autonomously from home as well as being out in the field with team members, doing 1-1's, group meetings and in-field assessments.
•Includes rotations within the Contact Centre, answering calls from field workers around the country, offering first call resolution.

Service Delivery Team LeaderAged CareCommunity CareTeam LeadershipCoachingHealth CareSilverchainFull-timeHybridAustralia

Key Responsibilities

•Provide coaching, leadership and direction to the team to achieve exceptional client service for aged care clients.

•Develop staff at all stages including recruitment, induction, buddy runs and actively support safety and well-being initiatives.

•Perform a range of administrative tasks such as payroll, timesheets, and invoices.

•Mentor team members to drive positive change and ensure compliance is maintained throughout the team.

•Work closely with the Human Resources team to manage and escalate employee-related matters.

•Collaborate with multiple departments and stakeholders.

•Hybrid role, working autonomously from home as well as being out in the field with team members, doing 1-1's, group meetings and in-field assessments.

•Includes rotations within the Contact Centre, answering calls from field workers around the country, offering first call resolution.