Customer Service Representative - 12 month Full time Opportunity

Silverchain Group

Bella Vista

2 days ago

Bella Vista

2 days ago

Apply

Customer Service Representative - 12 month Full time Opportunity

Customer Service Representative position at Silverchain, an Australian home care provider. You will handle inbound calls from clients and stakeholders in a hybrid work model based in Bella Vista, NSW. This is a 12-month fixed-term full-time contract requiring call centre experience and Salesforce familiarity.

Apply

Hybrid

Contract

Mid Level

Salary

Not specified

Work Location

Bella Vista, New South Wales, Australia, AU

Work Model

Hybrid: 3 days onsite, 2 days from home after 2-4 week training period at Bella Vista office

Employment Type

Full-time fixed term (12-month contract)

Experience Level

Customer service experience (call-centre preferred)

Contract Length

12 months

Core Qualifications

Soft Skills

communicationactive listeningempathypatiencesolution-focused approachresiliencepositive attitudeability to work autonomouslyteamwork

Preferred Qualifications

Tools (Nice-to-have)

Salesforce

Key Responsibilities

•Serve as the welcoming voice of Silverchain as first point of contact
•Manage inbound calls from clients, care workers and stakeholders
•Handle enquiries and ad-hoc requests with professionalism and timeliness

Customer ServiceCall CentreHybridFixed TermHome CareAged CareHealthcareSydneySalesforceInbound

Customer Service Representative - 12 month Full time Opportunity

Silverchain Group

Bella Vista

2 days ago

Bella Vista

2 days ago

Apply

Customer Service Representative - 12 month Full time Opportunity

Apply

Hybrid

Contract

Mid Level

Salary

Not specified

Work Location

Bella Vista, New South Wales, Australia, AU

Work Model

Hybrid: 3 days onsite, 2 days from home after 2-4 week training period at Bella Vista office

Employment Type

Full-time fixed term (12-month contract)

Experience Level

Customer service experience (call-centre preferred)

Contract Length

12 months

Core Qualifications

Soft Skills

communicationactive listeningempathypatiencesolution-focused approachresiliencepositive attitudeability to work autonomouslyteamwork

Preferred Qualifications

Tools (Nice-to-have)

Salesforce

Key Responsibilities

•Serve as the welcoming voice of Silverchain as first point of contact
•Manage inbound calls from clients, care workers and stakeholders
•Handle enquiries and ad-hoc requests with professionalism and timeliness

Customer ServiceCall CentreHybridFixed TermHome CareAged CareHealthcareSydneySalesforceInbound