Customer Service Officer – Fixed Term (13 Months)

Sedgwick

Wollongong

5 days ago

Wollongong

5 days ago

Apply

Customer Service Officer – Fixed Term (13 Months)

Sedgwick seeks a Customer Service Officer for a 13-month fixed-term contract in Wollongong. The role involves handling insurance claims with compassion and professionalism, offering hybrid work after initial training.

Apply

Hybrid

Full-time

Entry Level

Microsoft Office

Salary

Not specified

Work Location

Wollongong, New South Wales, Australia, AU

Work Model

Hybrid: 3 days per week in office after initial 3 weeks of full-time in-office training

Experience Required

2 years

Employment Type

Full-time

Experience Level

1-2 years customer service experience preferred

Contract Length

13 months

Core Qualifications

Soft Skills

emotional resilienceempathycustomer focusself-motivationclear communicationorganisational skills

Tools (Must-have)

Microsoft Office

Key Responsibilities

•Respond to customer insurance enquiries via phone and email
•Triage incoming calls and coordinate enquiries efficiently
•Collect and accurately process key customer information
•Deliver high-quality customer service to internal and external stakeholders
•Maintain professionalism and empathy in sensitive or stressful situations

Customer ServiceInsuranceWollongongHybridFixed TermFull-timeEntry LevelSedgwickClaims

Customer Service Officer – Fixed Term (13 Months)

Sedgwick

Wollongong

5 days ago

Wollongong

5 days ago

Apply

Customer Service Officer – Fixed Term (13 Months)

Apply

Hybrid

Full-time

Entry Level

Microsoft Office

Salary

Not specified

Work Location

Wollongong, New South Wales, Australia, AU

Work Model

Hybrid: 3 days per week in office after initial 3 weeks of full-time in-office training

Experience Required

2 years

Employment Type

Full-time

Experience Level

1-2 years customer service experience preferred

Contract Length

13 months

Core Qualifications

Soft Skills

emotional resilienceempathycustomer focusself-motivationclear communicationorganisational skills

Tools (Must-have)

Microsoft Office

Key Responsibilities

•Respond to customer insurance enquiries via phone and email
•Triage incoming calls and coordinate enquiries efficiently
•Collect and accurately process key customer information
•Deliver high-quality customer service to internal and external stakeholders
•Maintain professionalism and empathy in sensitive or stressful situations

Customer ServiceInsuranceWollongongHybridFixed TermFull-timeEntry LevelSedgwickClaims