Product Line Support Specialist

Sandvik

Perth

1 week ago

Perth

1 week ago

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Product Line Support Specialist

Sandvik Mining seeks a Product Line Support Specialist in Perth, Kenwick. The role provides technical and operational support across the product lifecycle, working with Product Line Management and Sales. Requires Certificate III/IV in Engineering or equivalent, heavy equipment industry knowledge, and strong communication skills.

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On-site

Full-time

Entry Level

Heavy Equipment Industry

Microsoft Office

Salary

Not specified

Work Location

Perth, Western Australia, Australia, AU

Work Model

On-site

Employment Type

Full-time

Experience Level

Entry level

Core Qualifications

Technical (Must-have)

heavy equipment industryMicrosoft Officebusiness systemsdocument controlERP systemsSAPOracle

Soft Skills

communicationinterpreting informationteamworkproject managementorganizeddetail-orientedproactiveaccountable

Tools (Must-have)

Microsoft Office

Preferred Qualifications

Tools (Nice-to-have)

ERP systemsSAPOracle

Key Responsibilities

•Act in line with Sandvik's EHS Vision and policies, maintaining a strong focus on Zero Harm, and ensuring all activities meet health, safety and quality standards.
•Ensure all work aligns with Sandvik's values and the Sandvik Way, supporting organisational priorities.
•Provide technical product support to Product Line Management and act as the primary help desk contact for Sales Areas.
•Respond to technical and commercial product enquiries, coordinating requirements and information flow with internal stakeholders.
•Maintain consistency and alignment of product information, positioning, and messaging across regions.
•Support Sales teams by providing accurate product information, training materials, and product knowledge (online and face-to-face).
•Manage and distribute technical, training, and commercial documentation, ensuring version control, accuracy and accessibility.
•Support the development and continuous improvement of product-related processes, systems, and tools, including maintaining product support databases.
•Contribute to product line and engineering projects, including coordinating initiatives, supporting field trials, and managing product performance data.
•Provide day-to-day administrative and operational support, including coordination, tracking and reporting of product support activities.

MiningProductionManufacturingEngineeringProduct SupportTechnical SupportHeavy EquipmentFull-timePerthSandvik

Key Responsibilities

•Act in line with Sandvik's EHS Vision and policies, maintaining a strong focus on Zero Harm, and ensuring all activities meet health, safety and quality standards.

•Ensure all work aligns with Sandvik's values and the Sandvik Way, supporting organisational priorities.

•Provide technical product support to Product Line Management and act as the primary help desk contact for Sales Areas.

•Respond to technical and commercial product enquiries, coordinating requirements and information flow with internal stakeholders.

•Maintain consistency and alignment of product information, positioning, and messaging across regions.

•Support Sales teams by providing accurate product information, training materials, and product knowledge (online and face-to-face).

•Manage and distribute technical, training, and commercial documentation, ensuring version control, accuracy and accessibility.

•Support the development and continuous improvement of product-related processes, systems, and tools, including maintaining product support databases.

•Contribute to product line and engineering projects, including coordinating initiatives, supporting field trials, and managing product performance data.

•Provide day-to-day administrative and operational support, including coordination, tracking and reporting of product support activities.