Senior Renewals Manager

Salesforce

Sydney

1 week ago

Sydney

1 week ago

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Senior Renewals Manager

Salesforce is seeking a Senior Renewals Manager to join their Sydney team. The role involves managing complex customer issues, mitigating attrition, and providing accurate forecasts. Requires 5+ years of sales or renewals experience with strong negotiation and analytical skills.

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Hybrid

Full-time

Senior

Salesforce

Excel

Salary

Not specified

Work Location

Sydney, New South Wales, Australia, AU

Work Model

Hybrid

Experience Required

5 years

Employment Type

Full-time

Experience Level

Not Applicable

Core Qualifications

Technical (Must-have)

SalesforceExcel

Soft Skills

negotiationcustomer managementproblem-solvingcommunicationanalytical

Tools (Must-have)

SalesforceSalesforce ReportingExcel

Key Responsibilities

•Be the Renewals owner for resolving complex customer issues and mitigating potential attrition during the contract term.
•Provide accurate 90-day rolling forecasts for assigned renewal regions through accurate maintenance of renewal opportunities.
•Leverage existing processes and reporting, as well as lead the creation of new methods for early identification of potential attrition to drive early engagement.
•Perform detailed forensic analysis (usage and contract) and provide concise summaries of highly complex customer issues.
•Be the expert and provide guidance to the extended team on optimal retention and commercial resolutions.
•Work closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline the resolution process, including notifications and approvals.
•Responsible for the creation of replacement contracts and detailed quotes with approvals.
•Provide key stakeholders with regular status updates and accurate visibility to forecasted attrition, and escalate as needed for support.
•Maintain renewal opportunities and associated data to ensure accuracy.
•Manage a high volume of engagements concurrently.

Senior Renewals ManagerSalesforceCustomer SuccessSydneyHybridFull-timeBusiness DevelopmentSalesRenewals

Key Responsibilities

•Be the Renewals owner for resolving complex customer issues and mitigating potential attrition during the contract term.

•Provide accurate 90-day rolling forecasts for assigned renewal regions through accurate maintenance of renewal opportunities.

•Leverage existing processes and reporting, as well as lead the creation of new methods for early identification of potential attrition to drive early engagement.

•Perform detailed forensic analysis (usage and contract) and provide concise summaries of highly complex customer issues.

•Be the expert and provide guidance to the extended team on optimal retention and commercial resolutions.

•Work closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline the resolution process, including notifications and approvals.

•Responsible for the creation of replacement contracts and detailed quotes with approvals.

•Provide key stakeholders with regular status updates and accurate visibility to forecasted attrition, and escalate as needed for support.

•Maintain renewal opportunities and associated data to ensure accuracy.

•Manage a high volume of engagements concurrently.