Principal Solution Engineer | Service Cloud
Salesforce
Melbourne
2 days ago
Principal Solution Engineer | Service Cloud
Principal Solution Engineer at Salesforce specializing in Service Cloud, based in Melbourne. Role involves showcasing AI-powered Service Cloud solutions to customers and leading technical sales strategies. Requires deep contact centre expertise, cloud knowledge, and strong communication skills.
Hybrid
Full-time
Senior
Service Cloud
Cloud Technologies
Salary
Not specified
Core Qualifications
Technical (Must-have)
Service Cloudcloud technologiesAICRMcontact centre operationsapplication configuration
Soft Skills
communicationproblem solvingcollaborationmultitaskingcuriosityability to work independently
Preferred Qualifications
Technical (Nice-to-have)
ZendeskServiceNowMicrosoft DynamicsIntercomOraclePegasystemsHubSpotAmazon ConnectGenesysCiscoNICEVerint
Key Responsibilities
- Advocate for AI-powered Service Cloud solutions to customers and internal teams
- Assess business requirements and present findings including pain points and ROI
- Develop and execute technical sales strategies
- Configure and deliver tailored solution demonstrations
- Lead or support technical proof of concepts (POCs) and hands-on workshops
- Design and propose solution architectures including integrations
- Collaborate within a matrix organization with Account Executives and partners
- Deliver enablement initiatives such as webinars and knowledge-sharing sessions
SalesforceService CloudAICRMSolution EngineerSales EngineerContact CentreCloudMelbourneHybrid