Senior Customer Success Manager (German Speaking)
SafetyCulture
Amsterdam
3 days ago
Senior Customer Success Manager (German Speaking)
SafetyCulture seeks a German-speaking Senior Customer Success Manager in Amsterdam to drive success for enterprise customers. The role involves building executive relationships, retaining accounts, and identifying growth opportunities.
Hybrid
Full-time
Senior
Data Analysis
Salary
Not specified
Core Qualifications
Technical (Must-have)
data analysis
Soft Skills
communicationpersuasionpresentationactive listeningproactive engagementrelationship buildingadaptabilitystrategic thinking
Key Responsibilities
- Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions
- Understand customers’ business objectives, challenges, and industry-specific needs to drive success
- Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
- Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion
- Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices
- Advocate for customers internally, influencing product development based on industry trends and customer feedback
- Contribute to the development of industry-specific playbooks, collateral, and case studies
Customer SuccessEnterpriseGerman SpeakingSaaSAmsterdamHybridSenior