Senior Customer Success Manager
SafetyCulture
Sydney
2 days ago
Senior Customer Success Manager
SafetyCulture is hiring a Senior Customer Success Manager to partner with Strategic and Enterprise customers in Sydney. The role involves driving product adoption, retention, and advocacy while working in a hybrid environment. Candidates need 5+ years of experience with Enterprise customers.
Hybrid
Full-time
Senior
SafetyCulture Platform
Data Analysis Tools
Salary
Not specified
Core Qualifications
Technical (Must-have)
SafetyCulture platformdata analysis tools
Soft Skills
communicationpersuasionpresentationactive listeningadaptabilityrelationship buildingproblem solvingcustomer advocacycollaborationtrusted advisor
Key Responsibilities
- Manage a portfolio of customers to drive product activation and engagement
- Collaborate with Sales Team to identify opportunities and ensure non-event renewals
- Partner with customers to understand business goals and translate into strategies using SafetyCulture
- Become a trusted advisor to key stakeholders for the best customer experience
- Advise customers on best practices using the SafetyCulture platform
- Advocate for customers by providing feedback to internal teams to influence product roadmap
Customer SuccessEnterpriseSaaSHybridSydneySeniorSafetyCultureSoftware DevelopmentB2B