Director, Customer Success

Salary

Core Qualifications

Key Responsibilities

• •Manage and lead the APAC Customer Success function, providing guidance, support and mentorship to ensure the team’s success in achieving their goals
• •Help the team deliver against retention and expansion targets
• •Help refine and execute a customer success approach that aligns with SafetyCulture’s business goals, concentrating on customer retention, expansion and advocacy
• •Own risk identification, risk mitigation and forecasting for the APAC Customer Success function
• •Monitor and track essential customer success indicators, delivering regular reports to leadership on team performance, customer health and key risk initiatives
• •Work closely with the global CS leaders to create and deliver a globally aligned approach and program for Customer Success, with local nuance as appropriate
• •Engage in close collaboration with global CS leadership, senior leadership and key stakeholders to align customer success initiatives with broader business goals
• •Inspire your team by championing resourcefulness and adaptability, guiding them to navigate through ambiguity and consistently deliver high-quality work
• •Use data-driven insights and strong analytical skills to monitor and evaluate the team's performance and impact on customer success metrics