Customer Service Representitive
Resmed
Sydney
4 weeks ago
Customer Service Representitive
Customer Service Representative needed for a full-time hybrid role in Sydney, Australia. The role involves providing exceptional customer service, sales and marketing support for ResMed products. Requires minimum 2 years of related experience and strong communication skills.
Hybrid
Full-time
Entry Level
Salary
Not specified
Core Qualifications
Soft Skills
prioritizing customer needsability to engage with customersproactive mindsetcreative problem solvingteamworkcollaboration
Key Responsibilities
- Communicate with customers via telephone, email, chat or social media to check therapy status, adherence information, or order equipment/supplies.
- Handle customer orders for medical supplies and equipment.
- Create and maintain client account records.
- Track deadlines and manage tasks in web based tools.
- Support cross functional teams and develop positive customer relations.
- Collaborate with various departments to meet service sales goals.
- Document technical and customer-reported problems in ticketing system.
- Provide metrics to management team as required.
Customer ServiceMedical EquipmentFull-timeHybridSydney