Customer Service Representative (Fixed term 12 Months)
Resmed
Sydney
4 weeks ago
Customer Service Representative (Fixed term 12 Months)
Customer Service Representative needed for a fixed-term 12-month role in Sydney, Australia. The role involves delivering exceptional customer service across phone, email, and chat, processing orders, and collaborating with teams. Requires 1+ year of customer service experience and strong English skills.
On-site
Full-time
Entry Level
Salary
Not specified
Core Qualifications
Soft Skills
communicationproblem-solvingcollaborationautonomy
Preferred Qualifications
Tools (Nice-to-have)
CRMticketing systems
Key Responsibilities
- Respond to customer enquiries in a timely, accurate, and professional manner across phone, email, and chat.
- Process orders for medical supplies and equipment accurately and efficiently.
- Create and maintain customer account records.
- Track deadlines and manage tasks using web-based tools.
- Collaborate with cross-functional teams to meet service and sales goals.
- Build and maintain positive customer relationships.
- Document all customer interactions and technical issues in ticketing systems.
- Provide performance metrics and insights to management as required.
Customer ServiceFixed TermSydneyMedical EquipmentFull-timeOn-site