Customer Service Representative (Fixed term 12 Months)
Resmed
Sydney
4 weeks ago
Customer Service Representative (Fixed term 12 Months)
ResMed seeks a Customer Service Representative for a 12-month fixed-term position in Sydney. The role involves providing exceptional customer service via various channels, handling orders, and resolving inquiries. Requires minimum 1 year of experience.
On-site
Full-time
Entry Level
Ticketing System
Web Based Tools
Salary
Not specified
Core Qualifications
Soft Skills
customer servicecommunicationinterpersonal skillsproblem solvingcollaboration
Tools (Must-have)
ticketing systemweb based tools
Key Responsibilities
- Communicate with customers via telephone, email, chat or social media before and/or after a sale.
- Check customer therapy status, adherence information, and order therapy equipment or supplies.
- Handle customer orders for medical supplies and equipment.
- Create and/or maintain client account records.
- Track deadlines and manage tasks in web-based tools.
- Support members of cross-functional teams and develop positive customer relations.
- Collaborate with various departments to meet service sales goals.
- Document technical and customer-reported problems in ticketing/note system.
- Provide metrics to management team as required.
Customer ServiceFixed TermMedical EquipmentSydneyOn-site