Service Planner - Pest Control
Rentokil Initial
Acacia Ridge
2 days ago
Acacia Ridge
2 days ago
Service Planner - Pest Control
Rentokil is seeking a Service Planner with strong administrative and communication skills to join the team in Brisbane. The role involves organizing field service activities, scheduling technician visits, responding to customer enquiries, and managing paperwork. Ideal candidates have previous experience in a similar role or fast-paced office environment.
On-site
Full-time
Entry Level
Salary
Not specified
Core Qualifications
Soft Skills
communicationtime managementorganizationcollaborationproblem-solving
Key Responsibilities
- Organisation and scheduling of regular field service activities in Pest control
- Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to your line Manager
- Organise installations and jobs for completion within divisional time frames and expectations
- Respond to customer enquiries/complaints on service and where required as well as arrange necessary non-routine service calls
- Deal with all paperwork and administration related to service activities and routing of documents for entry onto Branch Contracts Computer System
- Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
- Provide ongoing reports requested by management in relations to such items as state of service, jobs, customer service history, specific technician productivity and customer retention
- Maintain reporting spreadsheets within timeframes
Service PlannerPest ControlCustomer ServiceAdministrationSchedulingBrisbaneFull-timeOn-siteRentokil