Service Planner - Pest Control
Rentokil Initial
Perth
3 days ago
Service Planner - Pest Control
Rentokil is hiring a Service Planner for pest control in Kewdale, Australia. The role involves scheduling field service activities, managing customer inquiries, and supporting service technicians. Requires strong administrative, communication, and computer skills.
On-site
Full-time
Entry Level
Salary
Not specified
Core Qualifications
Soft Skills
communicationtime managementcollaborationphone etiquetteclear instruction
Key Responsibilities
- Organisation and scheduling of regular field service activities in Pest control
- Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to your line Manager
- Organise installations and jobs for completion within divisional time frames and expectations
- Respond to customer enquiries/complaints on service and where required as well as arrange necessary non-routine service calls
- Deal with all paperwork and administration related to service activities and routing of documents for entry onto Branch Contracts Computer System
- Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
- Provide ongoing reports requested by management in relations to such items as state of service, jobs, customer service history, specific technician productivity and customer retention
- Maintain reporting spreadsheets within timeframes
Service PlannerPest ControlCustomer ServiceSchedulingAdministrationFull-timeOn-sitePerthRentokil