Customer Service Manager

Rentokil Initial

Acacia Ridge

1 week ago

Acacia Ridge

1 week ago

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Customer Service Manager

Rentokil Initial is seeking a Customer Service Manager to lead a customer-facing team in Acacia Ridge, Queensland. The role involves leadership, operational excellence, data-driven strategy, stakeholder management, complaint resolution, and sales growth. Candidates need 2+ years of experience in a similar role.

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On-site

Full-time

Mid Level

Microsoft Office

Google Workspace

Salary

Not specified

Work Location

Acacia Ridge, Queensland, Australia, AU

Work Model

On-site with some days in Brendale Office

Experience Required

2 years

Employment Type

Full-time

Experience Level

2+ years of experience

Core Qualifications

Technical (Must-have)

Microsoft OfficeGoogle WorkspaceCRM software

Soft Skills

communicationconflict resolutioncustomer-centric mindsetleadershipproblem-solvingteamwork

Key Responsibilities

•Supervise, lead, and develop the customer service team, including offshore team members.
•Construct and deliver individual and team KPIs, ensuring performance management processes are followed.
•Analyse customer service data and branch stats to identify trends, improve productivity, and maintain exceptional service levels.
•Collaborate cross-functionally with Planning, Operations, and Sales teams to ensure customer needs are met and service efficiency is optimised.
•Oversee all customer feedback and escalations, ensuring customer in jeopardy procedures are followed.
•Lead and manage the internal sales function to drive sales growth, activity levels, and conversion performance.
•Support and encourage a culture of continuous improvement, leveraging new tools and technologies.

Customer Service ManagerEnvironmental ServicesFull-timeOn-siteAcacia RidgeRentokil InitialLeadership

Key Responsibilities

•Supervise, lead, and develop the customer service team, including offshore team members.

•Construct and deliver individual and team KPIs, ensuring performance management processes are followed.

•Analyse customer service data and branch stats to identify trends, improve productivity, and maintain exceptional service levels.

•Collaborate cross-functionally with Planning, Operations, and Sales teams to ensure customer needs are met and service efficiency is optimised.

•Oversee all customer feedback and escalations, ensuring customer in jeopardy procedures are followed.

•Lead and manage the internal sales function to drive sales growth, activity levels, and conversion performance.

•Support and encourage a culture of continuous improvement, leveraging new tools and technologies.