Customer Care Manager

Rentokil Initial

Perth

2 weeks ago

Perth

2 weeks ago

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Customer Care Manager

Rentokil Initial seeks a Customer Care Manager in Perth, Australia to protect customer relationships and retention. Requires 3+ years customer service experience and account management skills. Full-time, on-site role with company vehicle and commission opportunities.

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On-site

Full-time

Entry Level

Salary

Not specified

Work Location

Perth, Western Australia, Australia, AU

Work Model

On-site

Experience Required

3 years

Employment Type

Full-time

Experience Level

3 years of customer service experience

Core Qualifications

Soft Skills

communicationorganizationtime managementattention to detailproblem-solvingmulti-tasking

Key Responsibilities

•Forecast and track retention metrics
•Resolve problems aligned to complaint resolution and customer in jeopardy procedures
•Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
•Maximize portfolio value by conducting quality audits to identify and mitigate risks before they impact performance
•Capitalize on customer touchpoints and site visits to uncover upselling opportunities and bespoke value-added solutions
•Management of customer escalations
•Administer and prioritise all customer tasks and ensure achievement of all deadlines within required time frame
•Maintain accurate records of all retention activities
•Actively identify new business opportunities and communicate to the internal teams
•Proactively support the Customer Service, Sales and Operations teams to achieve targets and deliverables
•Provide a response and resolution to all customer queries within defined timeframes

Customer Care ManagerCustomer ServiceAccount ManagementRetentionEnvironmental ServicesPerthFull-timeOn-siteRentokil Initial

Key Responsibilities

•Forecast and track retention metrics

•Resolve problems aligned to complaint resolution and customer in jeopardy procedures

•Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

•Maximize portfolio value by conducting quality audits to identify and mitigate risks before they impact performance

•Capitalize on customer touchpoints and site visits to uncover upselling opportunities and bespoke value-added solutions

•Management of customer escalations

•Administer and prioritise all customer tasks and ensure achievement of all deadlines within required time frame

•Maintain accurate records of all retention activities

•Actively identify new business opportunities and communicate to the internal teams

•Proactively support the Customer Service, Sales and Operations teams to achieve targets and deliverables

•Provide a response and resolution to all customer queries within defined timeframes