Product Director – Conversational AI CS & Pharma Advisory (m/f/d)
Redcare Pharmacy
Amsterdam
6 days ago
Product Director – Conversational AI CS & Pharma Advisory (m/f/d)
Redcare Pharmacy seeks a Product Director for Conversational AI to lead product strategy across chat, voice, and self-service, driving AI-powered customer service and pharma advisory. This leadership role requires experience in AI/conversational domains, team management, and cross-functional collaboration.
Hybrid
Full-time
Director
Conversational AI
Intent Classification
Salary
Not specified
Core Qualifications
Technical (Must-have)
Conversational AIintent classificationdialogue flowsLLM-based systems
Soft Skills
leadershipcross-functional collaborationteam development
Key Responsibilities
- Define and drive product strategy for conversational AI covering chat and voice experiences across web and app
- Lead development of AI-powered agent tools to improve efficiency
- Own workflow automation and operations integration with AI at core
- Shape end-to-end self-service experience for independent customer resolution
- Establish measurement framework including deflection rates, CSAT, resolution quality, agent productivity
Product DirectorConversational AIPharmaCustomer ServiceAIVoiceChatSelf-serviceLeadershipRedcare