Customer Service Quality & Projects Manager
Redcare Pharmacy
Sevenum
2 days ago
Customer Service Quality & Projects Manager
Redcare Pharmacy seeks a Customer Service Quality & Projects Manager for a hybrid role in Sevenum, Netherlands. The role involves KPI monitoring, project management, process optimization, and partner management. Requires 5+ years experience and a university degree.
Hybrid
Full-time
Senior
Microsoft Excel
PowerPoint
Salary
Not specified
Core Qualifications
Technical (Must-have)
Microsoft ExcelPowerPointCRM systemsKPI analysis
Soft Skills
data-driven mindsetproject managementstakeholder collaborationprocess optimizationperformance management
Tools (Must-have)
Microsoft ExcelPowerPoint
Key Responsibilities
- Monitor, analyze, and report relevant data and KPIs to ensure transparent and efficient operations
- Plan, set up, and manage projects, including coordinating initiatives and tracking results
- Analyze, optimize, and continuously improve existing processes to create sustainable and efficient workflows
- Ensure and continuously enhance structured and transparent documentation processes, including reporting
- Manage and develop external partners, including performance management, regular reviews, and ensuring defined quality and service levels
- Collaborate closely with relevant stakeholders to identify optimization opportunities and implement measures to improve quality and efficiency
Customer ServiceQuality ManagerProject ManagerRetailE-PharmacyKPIProcess OptimizationHybridFull-timeNetherlands