Service Excellence Analyst
RAC WA
Joondalup
2 days ago
Service Excellence Analyst
Service Excellence Analyst role at RAC in Joondalup, Australia, focused on improving sales and member service processes through data analysis and root cause identification. Requires experience in business analytics, continuous improvement, and stakeholder collaboration.
On-site
Full-time
Entry Level
Business Analytics
Continuous Improvement
Salary
Not specified
Core Qualifications
Technical (Must-have)
Business AnalyticsContinuous ImprovementComplaints and Compliance FrameworksRoot Cause AnalysisData Interpretation
Soft Skills
AnalyticalStakeholder InfluenceCross-functional CollaborationProblem Solving
Preferred Qualifications
Technical (Nice-to-have)
LeanSix Sigma
Key Responsibilities
- Lead root cause analysis to uncover systemic issues and prioritise improvement opportunities
- Interpret data and results and translate into actionable improvements
- Partner with key stakeholders to design and implement continuous improvement initiatives
- Monitor and track feedback channels including complaints, compliments, internal insights and quality assurance results
- Drive process and knowledge improvements, identifying breakdowns in workflows and inefficiencies
- Establish and maintain structured reporting and governance
Service ExcellenceAnalystBusiness AnalyticsContinuous ImprovementRoot Cause AnalysisStakeholder ManagementComplaintsLeanSix SigmaOn-site