Client Engagement Manager
RAC WA
Joondalup
5 days ago
Client Engagement Manager
RAC seeks a strategic Client Engagement Manager to lead internal client relationships, align demand with operational capability, and drive governance. The role requires experience in complex service environments, stakeholder management, and demand planning.
On-site
Full-time
Mid Level
Salary
Not specified
Core Qualifications
Soft Skills
relationship managementstakeholder engagementcommunicationstrategic thinkingproblem solvingleadershipinfluencecollaboration
Key Responsibilities
- Lead and manage internal client relationships as trusted advisor and key point of contact
- Establish and maintain clear client governance framework with regular engagement forums
- Align client demand with operational plans, ensuring realistic SLAs and commitments
- Lead change intake and feasibility assessments with Workforce Management and operations
- Maintain forward view of demand through roadmap planning and trend analysis
- Lead stakeholder engagement during periods of risk or change
- Promote understanding of operational constraints while championing RAC values
Client Engagement Managerstrategygovernancestakeholder managementdemand managementcontinuous improvementoperationsAustraliaRAC