APAC IT Senior Business Analyst

Prysmian

Maidstone

1 week ago

Maidstone

1 week ago

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APAC IT Senior Business Analyst

Prysmian seeks an APAC IT Senior Business Analyst in Maidstone, Australia to lead SAP business process workshops, design implementation, and support transition. The role requires collaboration with cross-functional teams, performance monitoring, and ensuring compliance with best practices.

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On-site

Full-time

Senior

SAP

ServiceNow

Salary

Not specified

Work Location

Maidstone, Victoria, Australia, AU

Work Model

On-site

Employment Type

Full-time

Experience Level

Senior

Core Qualifications

Technical (Must-have)

SAPServiceNowdata migrationintegration testingregression testing

Soft Skills

collaborationcommunicationproblem solvingtime managementdocumentationtraining

Tools (Must-have)

SAPServiceNow

Key Responsibilities

•Participate in business process workshops, identifying opportunities for productivity and efficiency gains.
•Collaborate with business/IT teams like engineering, logistics, commercial and finance teams to understand business challenges and recommend suitable and sustainable solutions.
•Support business users to understand impacts of SAP systems and processes implemented to ensure readiness in the user community to adopt changes.
•Participate in reviewing designs of the SAP solution and provide recommendations as appropriate.
•Actively assess the transition to support needs ensuring integrations aspects to locally manage systems like ecommerce and other reporting tools.
•Manage the design, build and test of the locally managed applications ensuring integration to SAP works seamlessly.
•Execute integration testing and regression testing to ensure no negative impact on PRODUCTION business due to project activities.
•Support business users with data migration and preparation activities, including orchestrating the legacy system extractions with non-SAP external vendors or IT team as necessary.
•Monitor the performance of the implemented SAP system in production, ensuring a working product is delivered for the business.
•Utilize analytics platforms to track key performance indicators (KPIs) such as production uptime, defect rates, and delivery timelines.
•Conduct root-cause analysis of technical issues and implement solutions promptly to minimize downtime.
•Serve as a liaison between IT and business stakeholders to ensure alignment on improvement initiatives.
•Create user-friendly documentation, conduct training sessions, and provide ongoing support to teams using digital systems.
•Communicate project updates, risks, and milestones effectively to leadership and cross-functional teams.
•Ensure compliance to Prysmian’s processes and protocols.
•Stay updated on best practices and industry changes to effectively support the business needs.
•Support break-fix of SAP and ensure continuous working product.
•Responsible for resolving tickets related to SAP issues and updating ServiceNow tickets accordingly.
•Troubleshoot digital product related issues, collaborating with other analysts to identify root cause and potential resolution.
•Providing and articulating to end-users, potential workarounds to overcome issues to restore the service while the system fix is being worked on.

APAC IT Senior Business AnalystSAPBusiness AnalysisManufacturingInformation TechnologyFull-timeOn-sitePrysmianMaidstoneVictoria Australia

Key Responsibilities

•Participate in business process workshops, identifying opportunities for productivity and efficiency gains.

•Collaborate with business/IT teams like engineering, logistics, commercial and finance teams to understand business challenges and recommend suitable and sustainable solutions.

•Support business users to understand impacts of SAP systems and processes implemented to ensure readiness in the user community to adopt changes.

•Participate in reviewing designs of the SAP solution and provide recommendations as appropriate.

•Actively assess the transition to support needs ensuring integrations aspects to locally manage systems like ecommerce and other reporting tools.

•Manage the design, build and test of the locally managed applications ensuring integration to SAP works seamlessly.

•Execute integration testing and regression testing to ensure no negative impact on PRODUCTION business due to project activities.

•Support business users with data migration and preparation activities, including orchestrating the legacy system extractions with non-SAP external vendors or IT team as necessary.

•Monitor the performance of the implemented SAP system in production, ensuring a working product is delivered for the business.

•Utilize analytics platforms to track key performance indicators (KPIs) such as production uptime, defect rates, and delivery timelines.

•Conduct root-cause analysis of technical issues and implement solutions promptly to minimize downtime.

•Serve as a liaison between IT and business stakeholders to ensure alignment on improvement initiatives.

•Create user-friendly documentation, conduct training sessions, and provide ongoing support to teams using digital systems.

•Communicate project updates, risks, and milestones effectively to leadership and cross-functional teams.

•Ensure compliance to Prysmian’s processes and protocols.

•Stay updated on best practices and industry changes to effectively support the business needs.

•Support break-fix of SAP and ensure continuous working product.

•Responsible for resolving tickets related to SAP issues and updating ServiceNow tickets accordingly.

•Troubleshoot digital product related issues, collaborating with other analysts to identify root cause and potential resolution.

•Providing and articulating to end-users, potential workarounds to overcome issues to restore the service while the system fix is being worked on.