Team Lead IT Support
Prodrive Technologies
Eindhoven
2 days ago
Team Lead IT Support
Prodrive Technologies is seeking a Team Lead IT Support to lead their IT support organization in Eindhoven. The role requires 5+ years of experience in IT support or service management, strong knowledge of ITIL, and ServiceNow expertise. The position offers a hybrid work model and a performance-based salary.
Hybrid
Full-time
Mid Level
ITIL
ServiceNow
Salary
Not specified
Core Qualifications
Technical (Must-have)
ITILServiceNowIT asset management
Soft Skills
customer-orientedanalyticalcommunicationinterpersonalcoachingleadership
Tools (Must-have)
ServiceNow
Key Responsibilities
- Lead and manage the IT Support team, including performance management and coaching
- Ensure high-quality, customer-oriented IT support services
- Monitor and improve service levels in line with IT SLAs
- Structure support processes (ownership, escalation, on-call)
- Drive continuous improvement of processes and ServiceNow workflows
- Manage IT support tooling with a strong focus on ServiceNow
- Ensure effective management of IT assets (lifecycle, tracking, compliance)
- Act as escalation point for complex or critical incidents
- Align support operations with business needs and IT strategy
- Collaborate with other IT domains to improve end-to-end service delivery
IT SupportTeam LeadServiceNowITILEindhovenElectrical Equipment ManufacturingFull-timeHybridMid Level