Team Lead High-Tech
Prodrive Technologies
Eindhoven
3 days ago
Team Lead High-Tech
Team Lead High-Tech needed to oversee customer service performance for key customers at Prodrive Technologies in Eindhoven. Role focuses on operational excellence, cost management, and continuous improvement in after-sales service. Requires leading a team of failure analysis engineers and collaborating with cross-functional teams.
On-site
Full-time
Lead
Salary
Not specified
Core Qualifications
Soft Skills
leadershipmentoringcommunicationproblem solvingcollaborationcustomer serviceoperational excellence
Key Responsibilities
- Lead & support the team of failure analysis engineers
- Oversee timely and effective resolution of customer requests, including Root Cause Analysis, repairs, and upgrades
- Track and monitor team KPIs, set objectives and ensure alignment with company targets
- Collaborate with process engineers to implement improvements in customer service specific processes
- Train, mentor, and support team members, fostering continuous professional growth and skill development
- Handle escalation of complex issues, ensure swift and appropriate resolutions
- Cultivate and maintain strong, long-term relationships with key customers, ensuring customer satisfaction
- Manage inventory, tools, equipment, and personnel to ensure optimal utilization and smooth operations
- Ensure adherence to safety and quality standards
Team LeadHigh-TechElectronics ManufacturingEngineeringCustomer ServiceAfter-SalesEindhovenFull-timeOn-site