Customer Service Support Manager
Prodrive Technologies
Son en Breugel
6 days ago
Son en Breugel
6 days ago
Customer Service Support Manager
Peblar is hiring a Customer Support Manager to lead their customer support team in Son en Breugel, Netherlands. The role involves managing daily operations, optimizing support tools, ensuring SLAs are met, and analyzing support data. Requires leadership experience, strong communication skills, and fluency in Dutch and English.
On-site
Full-time
Director
Zendesk
Salary
Not specified
Core Qualifications
Technical (Must-have)
Zendesk
Soft Skills
leadershipcommunicationproblem solvinganalytical skillsadaptabilityteamworkcustomer service
Preferred Qualifications
Tools (Nice-to-have)
ticketing systemsCRM systems
Key Responsibilities
- Lead and manage the day-to-day operations of the customer support department
- Optimize the use of support tools and systems (such as e.g. Zendesk)
- Ensure Service Level Agreements (SLAs) are clearly defined, implemented and consistently met
- Keep the support team up to date on new products, procedures and technical developments
- Analyze support data (ticket and RMA) and KPIs, and translate insights into concrete improvements
- Act as an internal stakeholder for LCM, Product Management, R&D, Sales and Marketing and actively contribute to projects and new product introductions
- Create and maintain internal (technical) documentation and external knowledge base articles together with service and product teams
- Support onboarding of new customers, including customer training where needed
Customer Support ManagerEV chargingPeblarProdrive TechnologiesNetherlandsFull-timeOn-siteLeadershipZendesk